Effective Date: 7/7/2026
Last Updated: 18/7/2026
1. General Policy
At Phool Dhaaga, we aim to provide you with authentic, high-quality handloom sarees and a hassle-free shopping experience. If you are not satisfied with your saree purchase, you may be eligible for a return, exchange, or refund under the conditions mentioned below.
Important: This return and refund policy is in addition to, and does not limit, your statutory rights under the Consumer Protection Act, 2019, and other applicable laws in India.
2. Cancellation Policy
• Cancellations for online prepaid orders may be accepted only within 24 hours of placing the order and if the order has not yet been packed and dispatched.
• Once the order is dispatched, it cannot be cancelled and will be governed by the return and refund policy instead.
Cancellations can be initiated via:
• Your account dashboard, or
• Email to team@phooldhaaga.com or WhatsApp at +91 7838 528204 with your order number.
3. Return Window
• We accept returns within 7 days from the date of delivery.
• Return requests must be raised within this period.
• After this period, returns will not be accepted except in cases of proven manufacturing defects as per the Consumer Protection Act, 2019.
4. Eligibility for Returns
A saree is eligible for return or refund only if:
• It is unused, unwashed, and in its original condition.
• The saree is free from stains, odor, or any alterations (stitching, tassels, etc.).
• All original packaging, labels, tags, and freebies (if any) are intact and returned with the product.
5. Reasons for Return and Refund
You may raise a return request for:
• Damaged or defective product – fabric tear, major print defect, broken zari, manufacturing fault, etc. Please share clear photos within 48 hours of delivery.
• Wrong product delivered – different saree, color, or size than ordered.
• Significant difference from product description or images on the website – major color mismatch, wrong fabric type, or misleading representation.
Your statutory rights under the Consumer Protection Act, 2019, for defective or mis-described products are not affected by this clause.
6. How to Initiate a Return
To start a return:
1. Log in to your account and go to “My Orders”, then select the saree and choose “Return/Refund”.
2. Or, email team@phooldhaaga with:
• Order number
• Product name and image
• Reason for return
• Clear photos of the saree and any defect (if applicable)
• Our team will review your request within 2-3 working days.
• If approved, you will receive:
– A Return Authorization ID
– Return instructions (pickup or self-ship, depending on your logistics model)
7. Return Shipping
• For defective, wrong, or mis-described items, we will bear the return shipping cost or arrange pickup at your location (if serviceable in your pin code).
• Sarees must be packed securely (preferably in original packaging) when returning. We are not liable for damage during transit if packaged improperly.
8. Refund Process
Refunds are issued only after we receive and inspect the returned saree and confirm that it meets our return conditions.
Refund amount will be:
• Full amount for defective, wrong, or significantly mis-described items.
8.2 Refund Timeline
Refund will be processed:
• To the original payment method (bank/UPI/credit card/debit card) within 5-7 working days after the saree reaches our warehouse and is inspected.
• In case of cash-on-delivery (COD) orders, you may receive a refund via bank transfer or wallet credit (specify your actual method).
The time taken for the refund to reflect in your account depends on your bank or payment gateway and may take an additional 3-5 business days.
|
Payment Method |
Refund Method |
|
Credit Card / Debit Card |
Original card |
|
UPI / Net Banking |
Original account |
|
Cash on Delivery (COD) |
Bank transfer or wallet credit |
Table 1: Refund processing by payment method
9. Grievance Redressal Mechanism
If you are not satisfied with our decision on your return or refund request, or if you have any complaints regarding our services, you may escalate your grievance to our Grievance Contact Details.
Email: team@phooldhaaga.com
Phone: +91 7838 528204
We will acknowledge your complaint within 48 hours and resolve it within 1 month from the date of receipt, as per the Consumer Protection (E-Commerce) Rules, 2020.
You may also file a complaint with the National Consumer Helpline at 1800-11-4000 or through the online portal at consumerhelpline.gov.in.
10. Policy Changes
We reserve the right to update or modify this return and refund policy from time to time to reflect changes in our business practices or legal requirements. The latest version will always be available on our website under “Return & Refund Policy” with the updated effective date.
Continued use of our services after any modifications implies acceptance of the updated terms.
11. Contact Us
For any queries or assistance regarding returns, refunds, exchanges, or general customer support, please contact us at:
Email: team@phooldhaaga.com
Phone: +91 7838 528204
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
12. Important Notes
• This policy applies to all purchases made through our e-commerce platform at www.phooldhaaga.com.
• Please read this policy carefully before making a purchase.
• By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by this return and refund policy.
• For handloom sarees, minor variations in color, texture, and weave are natural characteristics and are not considered defects.
• Color differences between the product images on our website and the actual product may occur due to screen settings and lighting conditions. Minor color variations (within reasonable limits) are not grounds for return unless the difference is significant and materially affects the product quality.
This policy is compliant with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020. Last reviewed on July 18, 2026.
