How can we help?
Whether you have a question about a saree, an order, or your Phool Dhaaga experience, we’re here to help
Prefer to write to us?
For questions about a product, an order, or your shopping experience, email our team directly.
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FREQUENTLY ASKED QUESTIONS
Answers before you ask
Find quick answers about our products, orders, delivery, and more.
General Website
Where can I explore Phool Dhaaga sarees?
You can browse our full collection on the Shop page and explore each saree’s details, colours, and availability.
How can I get in touch with Phool Dhaaga?
You can write to us at team@phooldhaaga.com or use the contact form above.
Where can I find your shipping, return, and privacy policies?
You can find links to our Shipping Policy, Return and Refund Policy, Privacy Policy, and Terms & Conditions in the footer of our website.
Products Related
What material are Phool Dhaaga sarees made from?
Our sarees are crafted from handloom cotton. Each product page clearly states the material and product-specific details, so you can make an informed choice before ordering.
Are your sarees handwoven?
Yes. Our sarees are handwoven by skilled artisans. The product page shares details of the weave and craftsmanship behind each piece.
Will the colour look exactly the same as it does online?
We photograph our sarees as accurately as possible. However, colours may appear slightly different depending on your screen settings, lighting, and device display.
Do sarees come with a blouse piece or pre-stitched fall?
All our sarees offer add-ons such as a pure-cotton blouse piece and a pre-stitched fall. Please check the options shown on the individual product page before adding the saree to your cart.
Colours, Size & Care
Will the colour look exactly the same as it does online?
We photograph our sarees as accurately as possible. However, colours may appear slightly different depending on your screen settings, lighting, and device display.
Where can I find the size and fit details?
Please refer to the Size & Fit section on the individual product page for product-specific details. If you need help before ordering, our team will be happy to assist.
How should I care for my saree?
Please refer to the Fabric Care guidance on the individual product page and follow the instructions provided for that saree. If you are unsure, write to us at team@phooldhaaga.com before washing or storing it.
Can I get help before choosing a saree?
Absolutely. Write to us through the contact form or at team@phooldhaaga.com, and we’ll help you choose a saree based on your occasion, colour preference, or any product question.
Account & Wishlist
How do I create an account?
Visit My Account page and choose Register. Enter your details to create your Phool Dhaaga account. Alternatively, you can use checkout page while placing an order.
What can I manage from My Account?
From My Account, you can view your orders, manage your account details, and access your saved information.
How do I save a saree to my wishlist?
Tap or click the heart icon on a product card or product page to save a saree to your wishlist. You can view your saved pieces anytime from the heart icon in the website header.
I cannot sign in or have forgotten my password. What should I do?
Go to My Account page and select “Lost your password?” Follow the instructions to reset your password. If you still need help, contact us at team@phooldhaaga.com.
Orders & Payments
How do I place an order?
Choose your saree, select any available add-ons on the product page, then add it to your cart or choose Buy Now to proceed to checkout.
Can I add a blouse piece or pre-stitched fall to my order?
Yes, we have these add-ons available for all our sarees which can be selected directly on the product page before adding the saree to your cart.
Which payment methods can I use?
The available payment options are displayed securely at checkout. Please select the option that is most convenient for you.
How will I know that my order has been placed?
After successfully placing your order, you will receive an order confirmation email on your registered email address. Please check your email, including the spam or promotions folder.
Returns & Refunds
Can I cancel my order?
Cancellation of orders may be accepted within 24 hours of placing the order, provided it has not been packed or dispatched. Once dispatched, the order cannot be cancelled and will be governed by our Return and Refund Policy.
What is the return window?
Return requests must be raised within 7 days of delivery. To be eligible, the saree must be unused, unwashed, unaltered, and returned with its original packaging, labels, tags, and any freebies.
What should I do if I receive a damaged, defective, or incorrect saree?
Please contact us with clear photos within 48 hours of delivery. For defective, incorrect, or significantly mis-described items, we will bear the return shipping cost or arrange a pickup where serviceable.
When will I receive my refund?
Refunds are processed after the returned saree reaches our warehouse and passes inspection. They are issued to the original payment method within 5 – 7 working days; your bank or payment provider may take additional 3 – 5 business days to reflect the amount.
